The Dish: Autumn ‘24

🎉 Join us at Dished Live 2024 in Dublin!

Flipdish is excited to host Dished Live 2024, an exclusive evening of networking, learning, and delicious food for the restaurant industry. Connect with top professionals, gain valuable insights, and enjoy great entertainment!

Event highlights:

• Welcome drinks & networking
• Inspiring talks & panels
• Three-course dinner
• Live music & entertainment

Featured talks & panels:

• The Flipdish story: Journey to unicorn status.
• Industry trends: Latest in UK and Irish restaurants.
• Industry panel: Insights from hospitality leaders.
• Keynote speaker: Jim Power on economic trends and decision-making.

Don’t miss this opportunity to elevate your business!

📣 New Customer Feedback App: Boost customer satisfaction!

Our new Customer Feedback App helps you gather valuable insights from your customers. After a customer places an order, they’ll receive a feedback request via email or SMS, making it easy for them to share their thoughts.

For restaurants:

• Daily feedback reports: Receive a summary of customer feedback every morning, helping you quickly address any issues.
• Improve retention: Use feedback to enhance the customer experience, reduce churn, and prevent negative reviews.

Activate the Customer Feedback App in the Flipdish Portal to start collecting feedback and improving your service today!

🎟️ Exciting new voucher features now available!

We’ve rolled out some amazing new voucher functionalities to help you boost your promotions and increase sales:

🚚 Free delivery vouchers

Now, you can create vouchers that waive delivery fees to encourage higher spend and attract more customers. This early access feature is perfect for special promotions and increasing delivery order conversions.

💰 Maximum voucher discount amount

Set a maximum discount amount for your vouchers to maintain control over your promotions. This ensures your offers are impactful without affecting your bottom line. Ideal for budget-friendly marketing campaigns!

🔢 Maximum voucher redemption limits

Control how many times a voucher can be redeemed with our new redemption limit feature. Manage your promotional campaigns effectively and prevent overuse by setting a cap on redemptions.

⏰ Voucher day/time restrictions

Target your promotions more precisely by specifying when vouchers can be used. Great for driving sales during off-peak hours or managing demand during busy periods.

These features are currently in early access, and we’d love your feedback to help us refine them further. Head to the Flipdish Portal to start using these new tools and take your promotions to the next level!

🖥️ Summer POS updates: streamlining your operations!

This summer, we’ve rolled out several exciting updates to the Flipdish POS system, designed to enhance your restaurant’s efficiency and improve customer experiences. Check out what’s new:

Loyalty 360: Simplified and Secure

We’ve made it easier for your customers to join the Loyalty360 program. Now, instead of asking them for their phone number, customers can securely enter their details directly on the Customer Facing Display (CFD). This update allows them to:

• Sign up for loyalty rewards privately and securely.
• Track their stamps and rewards in real time.
• Redeem rewards directly through the CFD during their order.

This makes joining your loyalty program quicker and protects customer privacy, enhancing their overall experience.

Customer Credit Feature

Mistakes happen, but now you can handle them smoothly with our new Customer Credit feature. Issue credits directly from your POS system to compensate customers for any errors, especially for delivery orders where immediate fixes aren’t possible. This keeps your customers happy and helps maintain your reputation.

Connectivity Logs

Ensure your POS system is always online with our new connectivity logs. This report helps you quickly identify any internet disconnections, allowing for faster troubleshooting and minimizing downtime.

Cash Drawer Logs

For better cash management, the new cash drawer logs report tracks whenever the cash drawer is opened without a sale. This adds an extra layer of security and accountability to your operations.

Kitchen Timings Report

Optimise your kitchen’s efficiency with the kitchen timings report. See average prep, dispatch, and delivery times broken down by hour and day of the week. Use this data to streamline operations and improve service speed during peak hours.

Single Sign-On (SSO)

To make accessing the Flipdish and RMS portals easier, we’ve introduced single sign-on (SSO). Existing users will need to reset their password through the new system for continued access, simplifying your login experience across platforms.

New Cashing Up Functionality

We’ve improved the cashing-up process to help you manage your finances more accurately:

• Start and close sessions with detailed cash count entries for each denomination.
• View a breakdown of cash denominations in your daily summary report.
• Identify discrepancies between expected and actual cash quickly and easily.

We hope these updates help make your daily operations smoother and more efficient. We’re always here to support you in running a successful business!

Stay tuned for more updates, and thank you for being part of the Flipdish community!

🚗 New Uber Direct partnership: Expand your delivery reach!

We’re excited to announce our new partnership with Uber Direct, offering a seamless delivery-as-a-service solution directly integrated with Flipdish. With Uber Direct, you can now provide reliable delivery without needing your own drivers.

Key benefits:

• Cost efficiency: Reduce delivery costs with lower fees compared to traditional services, boosting your profitability.
• Effortless management: Uber Direct handles all delivery logistics, allowing you to focus on your food and service.
• Wider reach: Access Uber’s vast courier network to deliver to more customers, expanding your market.
• Seamless support: Enjoy direct support from Flipdish for any delivery issues—no need to deal with third parties.

Get started:

Get in touch with your Account Manager to begin the integration process.

🔍 Product recommendations in search

Automatically boost your sales with cross-sell suggestions!

We’re excited to introduce a powerful new feature enhancement that automatically promotes more of your products directly in the search experience! Now, without any extra effort on your part, customers will see relevant product suggestions before they start typing, when no search results are found, or when only a few results appear.

✨ How does this benefit you?

• Effortless customer engagement: Our system automatically suggests your products to customers as soon as they open the search bar.
• Maximise every search: Even when a search returns no results, our automated feature ensures customers see relevant alternatives.
• Fill the gaps: When search results are limited, we automatically fill the space with additional products, increasing the chance of more orders.

👂 Hear what our customers have to say about us!

🎉 Spread the love and earn rewards with the new Flipdish referral programme!

We’re excited to introduce the Flipdish Referral Programme, designed to reward you for sharing your love of Flipdish. Here’s how it works:

What’s in It for you?

Refer a friend to Flipdish, and you’ll earn a £350 reward for every successful referral. This reward is paid out via a Flipdish payout through a Credit Note—just for recommending us!

What’s in It for your friends?

Your friends will also benefit! They’ll receive £150 off their first month’s payment with Flipdish, making it easier to get started with our platform.

How to get started:

1. Fill Out the Form: Provide your friend's details and your Rep's details.
2. Your Friend Signs Up: Once your friend signs up, our team will assist them with onboarding.
3. Receive Your Reward: After your friend becomes a Flipdish customer, a £350 gift card will be on its way to you, and your friend gets their £150 discount.

Join us in spreading the word!

Help us grow the Flipdish community by referring businesses that could benefit from our platform. It’s a win-win for everyone!

If you have any questions, reach out to your Flipdish rep. Let’s make 2024 our best year yet! 🥳