Introducing the all New Customer Feedback App by Flipdish
We're really excited to announce the launch of our brand-new Customer Feedback App, designed to help you gather valuable insights from your customers and improve your business, with ease.
What Does It Do?
The Customer Feedback App automatically sends a feedback request to your customers 30 minutes after their food is due to arrive. The feedback request can be sent via email or SMS, making sure you capture as many customer opinions as possible.
The process is simple: customers receive a message with a link to a quick two-part survey. If they rate their experience highly (4 or 5 stars ⭐️), they’re encouraged to leave a positive review on Google. This means more great reviews for your business and fewer missed opportunities! Go you!
Why Use the Customer Feedback App?
Identify Issues Early: Discover any problems with your service early on, so you can address them quickly and improve customer satisfaction.
Boost Positive Reviews: Happy customers are asked to leave a Google review, helping you to build a strong online reputation. (And if you want more tips on how to improve your Google Business Profile, look no further.)
Reduce Negative Reviews: By providing a private channel for feedback, you can resolve issues directly with customers, minimising the chances of negative reviews appearing online.
Who Can Use It?
Currently, the app is available for our UK and Irish customers who already have a subscription with Flipdish. It’s an easy, self-service setup directly through the App Store in your Portal. For a small fee per store, per month, you can start receiving valuable feedback today (!!!) 🥳
How to Get Started
Log in to your Portal and head to the App Store.
Select the Customer Feedback App (currently listed as the Customer Satisfaction Survey).
Click "Add new subscription" to get started.
Follow the simple steps to configure the app for your stores and set up who should receive the feedback summaries.
Ready to Elevate Your Customer Experience?
With the Customer Feedback App, you’ll have a powerful tool to improve customer satisfaction, gather great insights, and build a stronger online presence. Get started today and watch your positive reviews grow!
For more details, visit your Portal and check out the Customer Feedback App in the App Store.